Shipping policy
Shipping Policy
Order Dispatch
We aim to dispatch all orders as quickly as possible. Orders placed before the following cut-off times will be dispatched the same day:
- Monday – Friday: Orders placed before 4:00pm
- Saturday: Orders placed before 11:00am
- Sunday: No dispatch — orders will be sent the next working day (Monday)
Orders placed after the cut-off time will be dispatched on the next available working day.
UK Shipping
Free Standard Shipping
All UK orders qualify for free standard shipping via Royal Mail 2nd Class. Estimated delivery is 2–3 working days (Monday–Friday, excluding bank holidays) from the date of dispatch.
Tracked 24 — £2.99 (Free on orders over £25)
For faster delivery, we offer Royal Mail Tracked 24, which aims to deliver the next working day from dispatch. This service includes full tracking so you can follow your order every step of the way.
- Cost: £2.99
- Free on orders over £25
Please note: Tracked 24 is a next working day aim, not a guaranteed service. Delivery times may vary during peak periods.
International Shipping
We ship worldwide via Royal Mail International Tracked for a flat rate of £9.99.
| Destination | Estimated Delivery |
|---|---|
| Europe | 5 working days from dispatch |
| Rest of World | 7 working days from dispatch |
Delivery times are estimates and may vary depending on your location and local customs processing. International customers are responsible for any customs duties, import taxes, or fees that may be applied by their country's customs authority. These charges are outside of our control and are not included in your order total.
Tracking Your Order
All Tracked 24 and international orders include a tracking number, which will be emailed to you once your order has been dispatched. You can use this to monitor your delivery via the Royal Mail website.
Standard 2nd Class orders are not tracked.
Damaged or Missing Orders
If your order arrives damaged or is missing, please contact us as soon as possible at hello@skns.co with your order number and, where possible, a photo of the damage. We'll make it right.
Please ensure your delivery address is entered correctly at checkout. We're unable to take responsibility for orders lost due to an incorrect address being provided.
Questions?
If you have any questions about your order or delivery, don't hesitate to get in touch at hello@skns.co.