Contact information
Contact Us
We're here to help. You can reach the SKNS team through the following channels:
Business Address
SKNS Lytchett House 13 Freeland Park Wareham Road Poole, Dorset BH16 6FA United Kingdom
hello@skns.co
We aim to respond to all email enquiries within 1 business day.
Live Chat
Live chat is available directly on our website. Our team is online during the following hours:
| Day | Hours |
|---|---|
| Monday – Friday | 10:00am – 10:00pm |
| Saturday – Sunday | 10:00am – 8:00pm |
Outside of these hours, you're welcome to leave a message and we'll get back to you as soon as we're next available.
EU Consumer Rights
In accordance with EU consumer protection regulations, customers based in the European Union are entitled to contact us directly regarding any queries, complaints, or requests — including the right to return an order within 30 days of receiving their delivery under the EU Consumer Rights Directive. Once a return is received by us, a refund will be issued within 14 days.
To exercise any of your rights or raise a complaint, please contact us via email at hello@skns.co and we will respond promptly.
If we are unable to resolve your complaint directly, you may also refer the matter to an approved alternative dispute resolution (ADR) body or the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.