Contact information
Contact Us
We're here to help. You can reach the SKNS team through the following channels:
Business Address
SKNS Lytchett House 13 Freeland Park Wareham Road Poole, Dorset BH16 6FA United Kingdom
hello@skns.co
We aim to respond to all email enquiries within 1 business day.
Live Chat
Live chat is available directly on our website. Our team is online during the following hours:
| Day | Hours |
|---|---|
| Monday – Friday | 10:00am – 10:00pm |
| Saturday – Sunday | 10:00am – 8:00pm |
Outside of these hours, you're welcome to leave a message and we'll get back to you as soon as we're next available.
SKNS is a trading name of VNDL Limited, registered in England and Wales, company no. 13818590. Registered office: VNDL Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA United Kingdom.
Your Consumer Rights
If you’re based in the UK or the EU, you have the legal right to cancel your order within 14 days of receiving it. At SKNS, we extend this to 30 days, so you have plenty of time to decide.
To start a return, email us at hello@skns.co or message us on live chat with your order number and we will pass along our return instructions. Once we receive your return, we’ll issue your refund within 14 days.
If you have a complaint, please email us and we’ll do our best to resolve it quickly. If we can’t resolve it together, you may refer the matter to an approved alternative dispute resolution (ADR) body.