Refund policy

Returns

You have 30 days from the date you receive your order to return it for any reason. This is longer than the 14-day minimum required by law for customers in the UK and EU, and it applies to sale items too.

To start a return, contact us at hello@skns.co or through live chat with your order number and the reason for your return. We’ll confirm your return and let you know where to send it.

Please return items unused and in the same condition you received them, ideally in their original packaging. If an item has been used beyond what’s needed to check it, we may reduce your refund to reflect any loss in value.

Unless your item arrived faulty, damaged or incorrect, you’re responsible for the cost of sending it back. We recommend using a tracked service.

Gift cards can’t be returned.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as ordered, please contact us with your order number and photos of the issue. We’ll arrange a free return and offer a replacement or a full refund, whichever you prefer. This doesn’t affect your statutory rights under the Consumer Rights Act.

Exchanges

To exchange an item, contact us via live chat or at hello@skns.co. Once we’ve confirmed the replacement, please send the original item back to us (at your own cost, unless it was faulty or incorrect). We’ll send the replacement as soon as we receive it.

Refunds

We’ll let you know once we’ve received your return. Your refund will be issued to your original payment method within 14 days of us receiving the item, including the original standard delivery charge if you’re returning a full order. Please allow a few extra days for your bank to process it.

If you haven’t received your refund within 14 days of us receiving your return, please contact us at hello@skns.co.